1. Introduction

At Riads Kech, we facilitate reservations between guests and accommodation providers in Marrakech, Morocco. To secure a reservation, guests are required to pay a 10% deposit at the time of booking.

By completing a reservation, the guest agrees to the terms of this Refund Policy.

2. Deposit Payment

A 10% deposit of the total reservation amount is charged at the time of booking.

The remaining balance is payable directly to the accommodation provider according to the property’s payment conditions.

The deposit secures the reservation and confirms the guest’s intention to stay at the selected property.

3. Cancellation by the Guest

More than 14 Days Before Check-In

If a guest cancels more than 14 days before the scheduled check-in date, the 10% deposit is fully refundable.

Between 7 and 14 Days Before Check-In

If a guest cancels between 7 and 14 days before check-in, 50% of the deposit will be refunded.

Example:

  • Deposit paid: €50
  • Refund issued: €25

Less than 7 Days Before Check-In

If a guest cancels less than 7 days before check-in, the deposit is non-refundable.

4. No-Show Policy

If a guest does not arrive on the scheduled arrival date and has not notified Riads Kech or the accommodation provider, the reservation will be considered a No-Show.

In such cases:

  • The 10% deposit is non-refundable.
  • Additional charges may apply according to the accommodation provider’s terms.

5. Early Departure

No refund will be provided for unused nights resulting from:

  • Early departure
  • Late arrival
  • Voluntary shortening of the stay

unless otherwise agreed by the accommodation provider.

6. Booking Modifications

Guests may request changes to:

  • Check-in dates
  • Check-out dates
  • Number of guests
  • Room category

Modification requests are subject to:

  • Availability
  • Approval by the accommodation provider
  • Possible price adjustments

Riads Kech does not guarantee that modification requests can be accommodated.

7. Cancellation by the Accommodation Provider

In the unlikely event that a booked accommodation becomes unavailable due to circumstances beyond the guest’s control:

  • The guest will receive a full refund of the deposit paid to Riads Kech.
  • Riads Kech may assist in finding an alternative accommodation.

8. Force Majeure

Neither Riads Kech nor the accommodation provider shall be held liable for cancellations or disruptions caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government travel restrictions
  • Epidemics or pandemics
  • Civil unrest
  • Strikes
  • Severe weather conditions

Refunds in such circumstances will be assessed on a case-by-case basis.

9. Refund Processing

Approved refunds will be returned to the original payment method used for the booking.

Processing times:

  • Stripe payments: typically 5–10 business days
  • PayPal payments: typically 3–7 business days
  • Bank processing times may vary depending on the customer’s financial institution

10. Chargebacks and Payment Disputes

Guests are encouraged to contact Riads Kech before initiating a chargeback or payment dispute.

Submitting false or abusive chargeback claims may result in:

  • Reservation cancellation
  • Refusal of future bookings
  • Submission of supporting evidence to the payment processor

11. Contact Information

For refund requests or questions regarding this policy, please contact:

Riads Kech
Email: contact@riads-kech.com
Website: riads-kech.com